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Some require a degree, others value prior casino experience and some may even be willing to hire you without either. But generally, you can count on any combination of business experience, outstanding communication skills and a professional and likeable demeanor as the qualities casinos will demand.
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Issuing Comps Hosts must maintain a professional demeanor at all times and provide outstanding customer service. Video of the Day. Attributes of a Successful Casino Host.
The VIP hostess work description also entails hearing and managing all complaints clients may have regarding the services offered by the organization; such responsibility falls more on her shoulders, especially if the manager is unavailable.
Simply put, she should see to it that customer, who are VIP, are given highly impressive service experience. Her duties also include coordinating and supervising all activities of personnel working at the dining room.
Other tasks and responsibilities that make up her job description include scheduling duties, managing dining reservations, and arranging parties in the event any of the clients have special occasions.
She is also saddled with the responsibility of determining the appropriate seating position for clients, depending on their number. Some organizations may require her to discharge, hire, and interview personnel to be employed for the dining room.
She is also required to provide assistance in menu planning for the restaurant or club. She can be involved in scheduling work hours too.
Other functions she may perform also include collecting payment from clients and giving accounts to appropriate departments at the end of her shift.
One must possess excellent interpersonal and communications skill and deep-seated customer service orientation. Other qualifications include organizational skills and networking building skills.
A host must possess tact and discretion. The exhilaration of working in a casino is the sensation that anything could happen.
Anytime, people are losing and winning heaps of dollars. Whenever guests play at the casino, a part of the thrill is the customer service they will be getting.
Even with the possibility of losing thousands of dollars, these guests want to be valued at the casino and treated like a VIP.
The position of a casino host is an important one. A casino host is fundamental to the hotel because of the customer service they give to guests to entice them to return for additional visits.